Retail Tech Advisor: Customer Experience Pro

Optus

Cumberland City Council

On-site

AUD 50,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Exclusive discounts

Paid Connected Day

Counselling services 24/7

Parental leave (up to 14 weeks)

Culture and network initiatives

Job summary

Optus is seeking a positive Retail Service Consultant to join our Merrylands team in a Full‑Time capacity. You’ll be the face of Optus, delivering standout customer experiences while building product knowledge across the full range of tech solutions and explaining them in a simple, friendly way.

You will listen to customer needs, deliver personalised solutions, and support enquiries with empathy, helping maintain a welcoming, customer‑first store environment and staying proactive during busy

Qualifications

Customer-facing experience preferred.
Ability to explain technology in simple terms.
Team player with a proactive attitude.
Willingness to help in a fast-paced retail environment.

Responsibilities

Be the face of Optus, delivering standout customer experiences with optimism and care.
Build product knowledge and explain tech solutions in a simple, friendly way.
Listen to customer needs and deliver personalised solutions.
Assist customers with enquiries and de-escalate issues with empathy and clarity.
Contribute to a welcoming, customer‑first store environment with teammates.
Stay adaptable and support the store during peak periods.