Part-Time Retail Tech Advisor — Customer-Centric Solutions

Optus Enterprise; Adelaide; On-site; AUD 18,000 - 28,000; Part time

Benefits offered by this job

Discounts

Connected Day

Culture networks

Counselling services

Parental leave

Job summary

Optus in Australia is seeking a part-time Retail Service Consultant for the Colonnades team to deliver standout customer experiences and expert guidance on Optus products.

You will build product knowledge across the full range of tech solutions and use empathy and clear communication to tailor solutions that brighten customers’ day. Join a supportive team focused on service excellence and adaptability in peak times.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer focus

Empathy

Team player

Communication skills

Tech literacy

Job description

Optus in Australia is seeking a part-time Retail Service Consultant for the Colonnades team to deliver standout customer experiences and expert guidance on Optus products.

You will build product knowledge across the full range of tech solutions and use empathy and clear communication to tailor solutions that brighten customers’ day. Join a supportive team focused on service excellence and adaptability in peak times.