Part-Time Retail Tech Advisor

Singtel Group; Noarlunga Centre; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Retail discounts

Paid Connected Day

Counselling and support services

Parental leave

Job summary

Optus in Australia is seeking a positive, customer‑focused Retail Service Consultant to join the Colonnades team in a part‑time capacity. If you love helping people and bring energy to every conversation, we’d love to have you on board.

At Optus, you’ll work with a supportive team, grow product knowledge across tech solutions, and deliver personalised service that keeps customers coming back. The role emphasizes empathy, clear communication, and calm problem‑solving.

Qualifications

• Customer-focused approach with friendly, clear communication.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer service

Empathy

Tech knowledge

Team collaboration

Job description

Optus in Australia is seeking a positive, customer‑focused Retail Service Consultant to join the Colonnades team in a part‑time capacity. If you love helping people and bring energy to every conversation, we’d love to have you on board.

At Optus, you’ll work with a supportive team, grow product knowledge across tech solutions, and deliver personalised service that keeps customers coming back. The role emphasizes empathy, clear communication, and calm problem‑solving.