Part-Time Retail Tech Advisor

Singtel Group; Mount Barker; On-site; AUD 2,755,000 - 3,857,000; Part time

Benefits offered by this job

Optus product discounts

$80 monthly credit

Paid Connected Day

Counselling services (24/7)

Parental leave

Job summary

Optus is seeking a positive, customer-focused Retail Service Consultant to join our Mount Barker team in a part-time capacity. You’ll be the face of Optus, delivering standout customer experiences while building product knowledge and offering friendly, accessible tech solutions.

You’ll assist customers with general questions to complex issues, staying poised and supportive throughout the day. You’ll thrive in a team, adapt to busy periods, and help create memorable experiences for every visitor

Qualifications

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is seeking a positive, customer-focused Retail Service Consultant to join our Mount Barker team in a part-time capacity. You’ll be the face of Optus, delivering standout customer experiences while building product knowledge and offering friendly, accessible tech solutions.

You’ll assist customers with general questions to complex issues, staying poised and supportive throughout the day. You’ll thrive in a team, adapt to busy periods, and help create memorable experiences for every visitor