Retail Service Pro - Part-Time Tech & Customer Care

Singtel; Western Australia; On-site; Confidential; Part time

Benefits offered by this job

Employee discounts

Connected Day

Diversity networks

Counselling services

Parental leave

Job summary

Optus in Redcliffe, Queensland, is seeking a positive Retail Service Consultant for a part-time position. You will be the face of our store, delivering standout customer experiences and helping customers with a friendly, simple explanation of our tech solutions.

Build product knowledge, listen to customer needs, and deliver personalised solutions with empathy. Join a supportive team focused on culture, flexibility, and delivering memorable shopping moments for every visitor.

Qualifications

• Customer-focused approach and strong communication.
• Ability to learn tech products and explain them clearly.
• Team player with positive attitude.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer service

Communication

Product knowledge

Teamwork

Job description

Optus in Redcliffe, Queensland, is seeking a positive Retail Service Consultant for a part-time position. You will be the face of our store, delivering standout customer experiences and helping customers with a friendly, simple explanation of our tech solutions.

Build product knowledge, listen to customer needs, and deliver personalised solutions with empathy. Join a supportive team focused on culture, flexibility, and delivering memorable shopping moments for every visitor.