Part-Time Retail Service Consultant – Customer Care Expert

Singtel Group; Australia; Hybride; AUD 33 000 - 44 000; Temps partiel

Avantages offerts par ce poste

Optus product discounts

Monthly $80 credit

Connected Day

Résumé du poste

Optus is seeking a positive, customer-focused Retail Service Consultant to join our Burleigh Heads team in a part-time capacity. You’ll deliver standout customer experiences, build product knowledge and help customers find simple, friendly solutions.

In this role you’ll support customers through enquiries with empathy, stay adaptable in a busy retail environment, and contribute to a welcoming store culture that puts the customer first.

Responsabilités

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Connaissances

Customer service

Communication

Empathy

Teamwork

Description du poste

Optus is seeking a positive, customer-focused Retail Service Consultant to join our Burleigh Heads team in a part-time capacity. You’ll deliver standout customer experiences, build product knowledge and help customers find simple, friendly solutions.

In this role you’ll support customers through enquiries with empathy, stay adaptable in a busy retail environment, and contribute to a welcoming store culture that puts the customer first.