Retail Service Pro - Tech & Customer Care (Part-Time)

Singtel Group; Victoria; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Monthly $80 credit

25% off Optus products

Exclusive shopping discounts

Paid Connected Day

Counselling services 24/7

Parental leave up to 14 weeks

Job summary

Optus is seeking a positive, customer-focused Retail Service Consultant to join our Northpark team in a part-time capacity. If you love helping people and bring energy to every conversation, we’d love to have you on board.

Your day to day includes being the face of Optus, building product knowledge, understanding customer needs, delivering personalised solutions, handling enquiries with empathy, contributing to a welcoming environment and staying adaptable during busy periods.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is seeking a positive, customer-focused Retail Service Consultant to join our Northpark team in a part-time capacity. If you love helping people and bring energy to every conversation, we’d love to have you on board.

Your day to day includes being the face of Optus, building product knowledge, understanding customer needs, delivering personalised solutions, handling enquiries with empathy, contributing to a welcoming environment and staying adaptable during busy periods.