Part-Time Tech-Savvy Retail Consultant

Singtel Group; Rockhampton Regional; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Exclusive discounts

Two paid Connected Days per year

Wellbeing support and counselling

Diversity and inclusion networks

Job summary

Optus in Buddina (Kawana) is seeking a positive, customer-focused Retail Service Consultant in a part-time capacity. You will be the face of Optus, delivering standout experiences and building product knowledge across tech solutions, explaining them in a friendly, simple way.

Join a supportive team, help customers with inquiries, and contribute to a welcoming store environment. The role emphasizes empathy, clear communication, and adaptability during busy periods.

Qualifications

• Previous customer-facing experience preferred.
• Ability to explain technology in simple terms.
• Friendly and approachable with a can-do attitude.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer service

Active listening

Product knowledge

Communication

Job description

Optus in Buddina (Kawana) is seeking a positive, customer-focused Retail Service Consultant in a part-time capacity. You will be the face of Optus, delivering standout experiences and building product knowledge across tech solutions, explaining them in a friendly, simple way.

Join a supportive team, help customers with inquiries, and contribute to a welcoming store environment. The role emphasizes empathy, clear communication, and adaptability during busy periods.