Part-Time Retail Service Pro: Tech-Savvy Customer Care

Singtel Group; Redcliffe; On-site; AUD 32,000 - 39,000; Part time

Benefits offered by this job

Discounts on Optus products

Paid Connected Day

Job summary

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers daily across mobile, broadband and digital experiences. We’re searching for a positive, customer focused Retail Service Consultant to join our Redcliffe team in a Part-Time capacity.

If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we’d love to have you on board.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.

Job description

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers daily across mobile, broadband and digital experiences. We’re searching for a positive, customer focused Retail Service Consultant to join our Redcliffe team in a Part-Time capacity.

If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we’d love to have you on board.