Retail Customer Service Specialist - Casual

Australia Post; Wagga Wagga; On-site; AUD 50,000 - 54,000; Part time

Benefits offered by this job

Post Perks discounts

Job summary

Australia Post in New South Wales is hiring a Retail Customer Service Officer in Wagga Wagga. You’ll welcome customers, process sales, manage cash and payments, and promote our services.

The role starts with 12 weeks of paid training, 25 hours per week, Monday to Friday, with casual on-call shifts after training. The base adult pay rate is $36.41/hour rising to $38.92/hour after training, plus 12% superannuation.

Qualifications

• Experience in customer service and/or cash handling.
• Able to lift up to 16kg and stand for shifts.
• Friendly, enthusiastic and reliable.

Responsibilities

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
• Conducting and processing identity services including Australian Passport Interviews.
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail and parcels lodgements and associated costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.

Skills

Customer service

Cash handling

Team player

Job description

Australia Post in New South Wales is hiring a Retail Customer Service Officer in Wagga Wagga. You’ll welcome customers, process sales, manage cash and payments, and promote our services.

The role starts with 12 weeks of paid training, 25 hours per week, Monday to Friday, with casual on-call shifts after training. The base adult pay rate is $36.41/hour rising to $38.92/hour after training, plus 12% superannuation.