Retail Customer Service Specialist — Growth & Training

Australia Post; Morayfield; On-site; AUD 50,000 - 54,000; Full time

Benefits offered by this job

Post Perks discounts

Health and wellbeing resources

Career development opportunities

Job summary

Australia Post is seeking a Casual Retail Customer Service Officer to support customers in Morayfield. You will handle sales, cash and EFTPOS, promote services, and help with mail lodgements while building lasting customer relationships.

Training is provided, with a 6-week full-time or 12-week part-time program. Shifts are Monday to Friday, with potential weekend hours, and salary starts at $36.41/hour, rising to $38.92/hour plus 12% super.

Qualifications

• Previous experience in customer service or cash handling.
• Be able to lift up to 16 kg regularly and stand for shifts.
• Willingness to participate in training and shift work.

Responsibilities

• Perform customer sales and service transactions.
• Manage high value transactions with cash, cheques, credit cards and EFTPOS.
• Conduct identity transactions including Australian Passport interviews.
• Promote products and services through up-selling and cross-selling.
• Assist customers with mail and parcels lodgements and related costs.
• Build relationships with customers by understanding their needs.
• Assist with stock-taking and record maintenance, admin duties.

Skills

Customer service

Cash handling

Sales & up-selling

Teamwork

Tools

POS system

Job description

Australia Post is seeking a Casual Retail Customer Service Officer to support customers in Morayfield. You will handle sales, cash and EFTPOS, promote services, and help with mail lodgements while building lasting customer relationships.

Training is provided, with a 6-week full-time or 12-week part-time program. Shifts are Monday to Friday, with potential weekend hours, and salary starts at $36.41/hour, rising to $38.92/hour plus 12% super.