Casual Retail Service Associate - Community Focus

Australia Post Group; Albany; Hybrid; AUD 48,000 - 52,000; Full time

Benefits offered by this job

Post Perks discounts

Health and wellbeing resources

Job summary

Australia Post is seeking a Retail Customer Service Officer for Albany Post Office. This casual, on-call role supports customers who post, shop, bank, and pay bills, with a focus on delivering excellent service and community connection.

Typical shifts are scheduled and may include unscheduled coverage, with training of 6 weeks. Casual rate starts at $35.01/hour, rising to $37.42/hour after 3 months, plus 12% superannuation. Candidates under 21 may have junior rates during training.

Qualifications

• Experience in customer service and/or cash handling.
• Ability to perform identity services transactions.
• Up-selling and cross-selling to promote products and services.

Responsibilities

• Perform customer sales and service transactions.
• Handle high value transactions accurately (cash, cheques, cards, EFTPOS).
• Process identity services transactions, including Passport interviews.
• Promote products and services and assist with promotions.

Skills

Customer service

Cash handling

Identity services

Upselling

Merchandising

Job description

Australia Post is seeking a Retail Customer Service Officer for Albany Post Office. This casual, on-call role supports customers who post, shop, bank, and pay bills, with a focus on delivering excellent service and community connection.

Typical shifts are scheduled and may include unscheduled coverage, with training of 6 weeks. Casual rate starts at $35.01/hour, rising to $37.42/hour after 3 months, plus 12% superannuation. Candidates under 21 may have junior rates during training.