Retail Customer Service Champion

Australia Post; Ballina Shire; On-site; AUD 50,000 - 54,000; Part time

Benefits offered by this job

Post Perks discounts

Job summary

Australia Post is seeking a friendly, reliable Retail Customer Service Officer in Ballina Shire. You will handle customer sales, service transactions, and mail/parcels lodgements, while promoting products and maintaining accuracy in high-value cash operations.

You will undergo 12 weeks of paid training, work 25 hours per week as a casual on-call role after training, and enjoy Post Perks discounts and community-focused teamwork.

Qualifications

• Experience in customer service and/or cash handling.
• Be fit to lift up to 16kg of mail and parcels regularly and stand for your shift.

Responsibilities

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail and parcels lodgements and associate costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.

Skills

Customer service

Cash handling

Job description

Australia Post is seeking a friendly, reliable Retail Customer Service Officer in Ballina Shire. You will handle customer sales, service transactions, and mail/parcels lodgements, while promoting products and maintaining accuracy in high-value cash operations.

You will undergo 12 weeks of paid training, work 25 hours per week as a casual on-call role after training, and enjoy Post Perks discounts and community-focused teamwork.