Postal Retail Customer Service — Part-Time, $29.72/hr

Australia Post; Sydney; On-site; AUD 41,000 - 44,000; Part time

Benefits offered by this job

Post Perks discounts

Job summary

Australia Post is hiring a Retail Customer Service Officer in New South Wales. You will handle customer sales and service, process payments, and support identity services while promoting products and ensuring careful handling of mail and parcels.

You will join a welcoming team, receive paid training, and have opportunities for career development. The role requires lifting up to 16 kg and standing during shifts, with 25 hours per week across 8am–6pm shifts.

Qualifications

• Experience in customer service and/or cash handling.
• Able to lift up to 16 kg of mail and parcels regularly and stand for your shift.

Responsibilities

• Perform customer sales and service transactions.
• Manage high value transactions (cash, cheques, credit cards, EFTPOS).
• Conduct identity services transactions, including Australian Passport Interviews.
• Promote products and services through upselling/cross-selling and promotions.
• Assist with mail and parcel lodgements and associated costs.
• Build relationships by understanding customer needs.
• Assist with stocktaking and record maintenance.

Skills

Customer service

Cash handling

Sales techniques

Teamwork

Tools

POS systems

Job description

Australia Post is hiring a Retail Customer Service Officer in New South Wales. You will handle customer sales and service, process payments, and support identity services while promoting products and ensuring careful handling of mail and parcels.

You will join a welcoming team, receive paid training, and have opportunities for career development. The role requires lifting up to 16 kg and standing during shifts, with 25 hours per week across 8am–6pm shifts.