Part-Time Retail Customer Service Specialist

Australia Post Group; Newcastle-Maitland; On-site; AUD 41,000 - 44,000; Part time

Benefits offered by this job

Post Perks discounts

Health and wellbeing resources

Job summary

Australia Post is seeking a friendly and reliable Retail Customer Service Officer Relief to join our network of Post Offices in NSW. This role involves delivering excellent service to customers, handling cash and payments, and promoting our products and services as part of a supportive team.

The position is Permanent Part Time, 25 hours per week, with shifts Monday to Friday across various locations. On-campus training provided with opportunities for growth and community engagement.

Qualifications

• Friendly, enthusiastic and reliable personality.
• Experience in customer service and/or cash handling.
• Ability to stand and lift up to 16kg.

Responsibilities

• Perform customer sales and service transactions.
• Manage high value transactions with cash, cheques, card payments and EFTPOS.
• Conduct identity services transactions, including passport interviews.
• Promote products and services through up-selling and cross-selling and merchandising.
• Assist customers with mail and parcels lodgements and related costs.
• Build relationships by understanding customer needs.

Skills

Customer service

Cash handling

Sales

Teamwork

Tools

EFTPOS

Job description

Australia Post is seeking a friendly and reliable Retail Customer Service Officer Relief to join our network of Post Offices in NSW. This role involves delivering excellent service to customers, handling cash and payments, and promoting our products and services as part of a supportive team.

The position is Permanent Part Time, 25 hours per week, with shifts Monday to Friday across various locations. On-campus training provided with opportunities for growth and community engagement.