Casual Retail Customer Service Officer – Train & Grow

Australia Post; Maryborough; On-site; AUD 50,000 - 54,000; Full time

Benefits offered by this job

Post Perks discounts

Job summary

Australia Post is hiring a Retail Customer Service Officer to support customers in post offices, handling sales, cash, and service transactions. You’ll promote products, assist with mail and parcel lodgements, and help build community connections.

Training is provided; casual shifts from Monday to Friday with day-time hours after training. The role requires a friendly, reliable team player focused on customer satisfaction.

Qualifications

• Experience in customer service and cash handling.
• Able to lift up to 16kg and stand for shift.
• Friendly, enthusiastic and reliable team player.

Responsibilities

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (cash, cheques, credit cards, EFTPOS).
• Conducting identity services transactions, including Australian Passport Interviews.
• Promoting our products and services through up-selling and cross-selling.
• Assisting customers with mail and parcels lodgements and associated costs.
• Building rewarding relationships by understanding customer needs.
• Assisting with administrative duties such as stocktaking and record maintenance.

Skills

Customer service

Cash handling

Team player

Job description

Australia Post is hiring a Retail Customer Service Officer to support customers in post offices, handling sales, cash, and service transactions. You’ll promote products, assist with mail and parcel lodgements, and help build community connections.

Training is provided; casual shifts from Monday to Friday with day-time hours after training. The role requires a friendly, reliable team player focused on customer satisfaction.