Casual Retail Customer Service Specialist

Australia Post Group; Wagga Wagga; On-site; AUD 50,000 - 54,000; Full time

Benefits offered by this job

Post Perks discounts

Wellbeing resources

Job summary

Australia Post is hiring a Retail Customer Service Officer in NSW. You’ll work casual, with on‑call shifts after training, delivering friendly, reliable service to customers and supporting community connections.

Training lasts 12 weeks, Monday to Friday, 25 hours per week. Start rates are $36.41 per hour, rising to $38.92 after three months, plus 12% superannuation. Roles include sales, cash handling and identity services, with opportunities for growth within our network.

Qualifications

• Experience in customer service and/or cash handling.
• Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift.
• Friendly, enthusiastic and reliable personality.

Responsibilities

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail and parcels lodgements and associate costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.

Skills

Customer service

Cash handling

Job description

Australia Post is hiring a Retail Customer Service Officer in NSW. You’ll work casual, with on‑call shifts after training, delivering friendly, reliable service to customers and supporting community connections.

Training lasts 12 weeks, Monday to Friday, 25 hours per week. Start rates are $36.41 per hour, rising to $38.92 after three months, plus 12% superannuation. Roles include sales, cash handling and identity services, with opportunities for growth within our network.