Resident Support & Admin Lead - Permanent, Full-Time

Opal Healthcare; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Work-life balance

Career development

Paid parental leave

Referral bonuses

Secondments

Job summary

Opal HealthCare is seeking a compassionate Customer Support Coordinator for Broadwater Grove Care Community on the Gold Coast. You will welcome new residents and lead the administration team, ensuring smooth day-to-day operations and a warm, welcoming environment.

Join a values-led organisation with stability and opportunities for career development through the Opal HealthCare Academy. This permanent full-time role runs Monday to Friday and centers on delivering exceptional care and connection

Qualifications

• Experience in a client-facing role involving consultation and relationship building.
• Proven leadership skills with experience coaching and mentoring a team.
• Exceptional organisational and communication skills with a genuine passion for helping people.
• An empathetic nature with the ability to manage sensitive conversations.
• Willingness to complete: Pre-employment medical, NDIS Worker Screening Check.

Responsibilities

• Act as the first point of contact, guiding prospective residents and families to find a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure the care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of the administration function.

Skills

Client-facing

Relationship-building

Communication

Empathy

Leadership

Team coaching

Job description

Opal HealthCare is seeking a compassionate Customer Support Coordinator for Broadwater Grove Care Community on the Gold Coast. You will welcome new residents and lead the administration team, ensuring smooth day-to-day operations and a warm, welcoming environment.

Join a values-led organisation with stability and opportunities for career development through the Opal HealthCare Academy. This permanent full-time role runs Monday to Friday and centers on delivering exceptional care and connection