Customer Support Coordinator - Caulfield Horizons Care Community

Opal Healthcare; Melbourne; On-site; AUD 48,000 - 52,000; Full time

Benefits offered by this job

Paid parental leave

$5,000 referral bonuses

Nationalsecondment opportunities

Career development through Opal Health

Academy

Job summary

Opal HealthCare is seeking a Customer Support Coordinator for Caulfield Horizons Care Community. You will welcome new residents and lead the administration team, ensuring smooth day-to-day operations and a warm, welcoming environment.

In this permanent full-time role, you’ll coordinate with families, residents and staff to provide exceptional service, while upholding Opal’s values of compassion, accountability, respect and excellence.

Qualifications

• Experience in a client-facing role involving consultation and relationship building.
• Proven leadership skills with experience coaching and mentoring a team.
• Exceptional organisational and communication skills with a genuine passion for helping people.
• Willingness to complete pre-employment medical, Police check and NDIS Worker Screening Check.

Responsibilities

• Act as the first point of contact, guiding prospective residents and families toward finding a new home.
• Lead and inspire the administration team to deliver excellent customer support services.
• Build lasting relationships with residents, families and community partners.
• Ensure the care community is welcoming and a hub of connection.
• Manage day-to-day operations of the administration function.

Skills

Client-facing experience

Leadership

Communication skills

Empathy

Job description

Customer Support Coordinator - Caulfield Horizons Care Community

\"At Opal HealthCare, we know that companies don’t succeed, people do.\" Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 145 Care Communities and over 23,000 team members nationwide.

About the Role:

We're looking for a compassionate and organisedCustomer Support Coordinator to welcome new residents and lead our administration team at Caulfield Horizons Care Community.

What's on Offer:

• Location: Caulfield HorizonsCare Community, Caulfield North
• Employment Type:Permanent full-time, Monday to Friday
• Remuneration: $35 - $38 (DOE) + Superannuation

Why Choose Opal?

• True work-life balance— Stable and permanent hours
• Career developmentthrough our Opal HealthCare Academy
• Leadership pathways— Grow your career in a supportive, values-led environment
• Paid parental leave— Industry-leading policy for primary and non-primary carers
• $5,000 referral bonusesfor bringing a friend onboard
• National secondment opportunitiesto grow your career while exploring new locations
• Sector-leading systems & innovation

What You'll Do:

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure our care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of our administration function.

What You'll Need:

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Proven leadership skills with experience coaching and mentoring a team
• Exceptional organisational and communication skills with a genuine passion for helping people
• An empathetic nature with the ability to manage sensitive conversations
• Willingness to complete:
  • Pre-employment medical
  • Police check
  • NDIS Worker Screening Check

Coordinate with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.