Resident Experience & Admin Manager (Aged Care)

Opal Healthcare; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

12% superannuation

Referral bonus

Job summary

Opal HealthCare in Victoria is seeking a compassionate and connected Customer Support Manager to welcome new residents and lead the administration team at Ivanhoe GrandCare Community. You will guide prospective residents and families, build trusted relationships, and ensure the community is welcoming and connected.

The role offers a permanent full-time schedule Monday to Friday with competitive base pay and benefits including 12% superannuation and referral bonuses.

Qualifications

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Proven leadership skills with experience coaching and mentoring a team
• Exceptional communication skills with a genuine passion for helping people

Responsibilities

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure our care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of our administration function.

Skills

Customer service leadership

Client relationship

Communication skills

Team coaching

Job description

Opal HealthCare in Victoria is seeking a compassionate and connected Customer Support Manager to welcome new residents and lead the administration team at Ivanhoe GrandCare Community. You will guide prospective residents and families, build trusted relationships, and ensure the community is welcoming and connected.

The role offers a permanent full-time schedule Monday to Friday with competitive base pay and benefits including 12% superannuation and referral bonuses.