Customer Support Coordinator - Broadwater Grove Care Community

Opal Healthcare; Gold Coast City; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work-life balance

Career development

Paid parental leave

Referral bonuses

Secondments

Descripción de la vacante

Opal HealthCare is seeking a compassionate Customer Support Coordinator for Broadwater Grove Care Community on the Gold Coast. You will welcome new residents and lead the administration team, ensuring smooth day-to-day operations and a warm, welcoming environment.

Join a values-led organisation with stability and opportunities for career development through the Opal HealthCare Academy. This permanent full-time role runs Monday to Friday and centers on delivering exceptional care and connection

Formación

• Experience in a client-facing role involving consultation and relationship building.
• Proven leadership skills with experience coaching and mentoring a team.
• Exceptional organisational and communication skills with a genuine passion for helping people.
• An empathetic nature with the ability to manage sensitive conversations.
• Willingness to complete: Pre-employment medical, NDIS Worker Screening Check.

Responsabilidades

• Act as the first point of contact, guiding prospective residents and families to find a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure the care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of the administration function.

Conocimientos

Client-facing

Relationship-building

Communication

Empathy

Leadership

Team coaching

Descripción del empleo

Customer Support Coordinator - Broadwater Grove Care Community

\"At Opal HealthCare, we know that companies don’t succeed, people do.\" Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 145 Care Communities and over 23,000 team members nationwide.

About the Role:

We\'re looking for a compassionate and organisedCustomer Support Coordinator to welcome new residents and lead our administration team at Broadwater Grove Care Community.

What\'s on Offer:

• Location:Broadwater Grove Care Community


• Employment Type:Permanent full-time, Monday to Friday

Why Choose Opal?

• True work-life balance— Stable and permanent hours


• Career developmentthrough our Opal HealthCare AcademyLeadership pathways— Grow your career in a supportive, values-led environment


• Paid parental leave— Industry-leading policy for primary and non-primary carers$5,000 referral bonusesfor bringing a friend onboard


• National secondment opportunitiesto grow your career while exploring new locations


• Sector-leading systems & innovation

What You\'ll Do:

Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.

Lead and inspire a team to deliver exceptional administrative and customer support services.

Build lasting, trusting relationships with residents, families, and key community partners.

Ensure our care community is a welcoming environment and a hub of connection.

Manage the efficient day-to-day operations of our administration function.

What You\'ll Need:

Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)

Proven leadership skills with experience coaching and mentoring a team

Exceptional organisational and communication skills with a genuine passion for helping people

An empathetic nature with the ability to manage sensitive conversations

Willingness to complete:

• Pre-employment medical


• NDIS Worker Screening Check

Coordinate with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.