Aged Care Customer Support Lead | Admin & Team Coach

Opal Healthcare

Gold Coast City

On-site

AUD 70,000 - 90,000

Full time

3 days ago

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Job summary

Opal HealthCare is seeking a compassionate and organised Customer Support Coordinator to welcome new residents and lead our administration team at Broadwater GroveCare Community on the Gold Coast. You will be the first point of contact for residents and families, guide them through the journey to a new home, and coach a small team to deliver outstanding administrative and customer support.

This permanent full-time role offers a supportive, values-led environment with opportunities for career

Qualifications

Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
Proven leadership skills with experience coaching and mentoring a team
Exceptional organisational and communication skills with a genuine passion for helping people
An empathetic nature with the ability to manage sensitive conversations
Willingness to complete: Pre-employment medical, NDIS Worker Screening Check

Responsibilities

Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
Lead and inspire a team to deliver exceptional administrative and customer support services.
Build lasting, trusting relationships with residents, families, and key community partners.
Ensure our care community is a welcoming environment and a hub of connection.
Manage the efficient day-to-day operations of our administration function.