Customer Support Coordinator

Opal HealthCare; Sydney; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

True work-life balance

Career development via Opal HealthCare

Leadership pathways

Paid parental leave

$5,000 referral bonuses

National secondment opportunities

Sector-leading systems & innovation

Job summary

Opal HealthCare is seeking a compassionate Customer Support Coordinator to welcome new residents and lead an administration team at Canterbury Place Care Community in Canterbury, NSW. You will guide families through their journey to finding a new home and build trusting relationships with residents and partners.

Join a values-led environment with true work-life balance, career development through the Opal HealthCare Academy, and opportunities to lead, mentor a team, and contribute to a welcoming

Qualifications

• Experience in client-facing roles, particularly in aged care, healthcare, hospitality or community services.
• Proven leadership with coaching/mentoring a team.
• Excellent organisation and clear communication, with a passion for helping people.
• Empathetic, able to handle sensitive conversations with residents and families.

Responsibilities

• Act as the warm, knowledgeable first contact for residents and families.
• Lead and inspire the administration team to deliver high-quality customer support.
• Build lasting relationships with residents, families and community partners.
• Ensure the care community feels welcoming and connected.
• Manage efficient day-to-day operations of the administration function.

Skills

Client-facing experience

Leadership experience

Organisational skills

Communication skills

Empathy and people skills

Job description

"At Opal HealthCare, we know that companies don’t succeed, people do."
Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 148 Care Communities and over 24,000 team members nationwide.

About the Role:

We're looking for a compassionate and organisedCustomer Support Coordinator to welcome new residents and lead our administration team at Canterbury Place Care Community.

What's on Offer:

• Location: Canterbury Place Care Community, Canterbury

Why Choose Opal?

• True work-life balance— Stable and permanent hours
• Career developmentthrough our Opal HealthCare Academy
• Leadership pathways— Grow your career in a supportive, values-led environment
• Paid parental leave— Industry-leading policy for primary and non-primary carers
• $5,000 referral bonusesfor bringing a friend onboard
• National secondment opportunitiesto grow your career while exploring new locations
• Sector-leading systems & innovation

What You’ll Do:

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure our care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of our administration function.

What You’ll Need:

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Proven leadership skills with experience coaching and mentoring a team
• Exceptional organisational and communication skills with a genuine passion for helping people
• An empathetic nature with the ability to manage sensitive conversations
• Willingness to complete:
  • Pre-employment medical
  • NDIS Worker Screening Check

Coordinate with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.