Resident Experience Coordinator - Student Housing

Australia Wth Pty Limited; Townsville City; On-site; AUD 50,000 - 65,000; Full time

Job summary

UniLodge Living Group is seeking a Customer Service Coordinator to join our team on a Permanent Full Time basis. If you enjoy a role with variety, both quiet and busy periods, and being on your feet, read on.

The role requires resilience, hands-on approach, and a genuine passion for delivering excellent customer service to residents, with a grounding in reception or hospitality. We value strong communication and organizational skills, plus a caring attitude.

Qualifications

• Eligibility to work in Australia.
• National Police Check (completed within last 3 months).
• Working with Children’s Check/Blue Card.

Responsibilities

• Creating a friendly environment and delivering a positive resident experience.
• Assist with enquiries related to student residency, studies, general needs and wellbeing.
• Monitor and report safety/wellbeing concerns and escalate as needed.
• Coordinate and execute administrative duties (mailing, filing, etc.).

Skills

Communication skills

Verbal communication

Written communication

Computer skills

Organisational skills

Customer service

Caring attitude

Tools

Microsoft Office

Job description

UniLodge Living Group is seeking a Customer Service Coordinator to join our team on a Permanent Full Time basis. If you enjoy a role with variety, both quiet and busy periods, and being on your feet, read on.

The role requires resilience, hands-on approach, and a genuine passion for delivering excellent customer service to residents, with a grounding in reception or hospitality. We value strong communication and organizational skills, plus a caring attitude.