Resident Experience & Reservations Coordinator

UniLodge Pty; Australia; Remote; AUD 50,000 - 70,000; Full time

Job summary

UniLodge Pty is seeking a Customer Service Coordinator - Reservations to be central in our resident experience. You will manage front desk interactions, assist residents with enquiries about residency, studies, and wellbeing, and help with check-ins and check-outs to support smooth tenancy.

We value enthusiastic team players with strong communication and problem-solving skills, good attention to detail, and solid computer literacy.

Qualifications

• Valid Working Rights in Australia and New Zealand.
• National Police Check
• Working with Children Check
• Real Estate Qualifications – VIC Agent’s Representative Certificate lodged with Consumer Affairs Victoria

Responsibilities

• Operate the day-to-day front desk with a focus on an exceptional resident experience
• Assist residents with enquiries related to residency, studies and wellbeing
• Complete check-in and check-out processes for residents
• Assist with leasing and property management of rooms/units/apartments
• Conduct room shows to prospective tenants
• Maintain liaising with property services to ensure smooth service to residents
• Work to achieve and maintain budgeted occupancy figures
• Proactively manage carpark accounts and any arrears

Skills

Customer service

Communication

Problem solving

Attention to detail

Front desk / reception

Education

Real Estate Qualifications

Agent’s Representative Certificate (VIC)

Job description

UniLodge Pty is seeking a Customer Service Coordinator - Reservations to be central in our resident experience. You will manage front desk interactions, assist residents with enquiries about residency, studies, and wellbeing, and help with check-ins and check-outs to support smooth tenancy.

We value enthusiastic team players with strong communication and problem-solving skills, good attention to detail, and solid computer literacy.