Resident Experience Coordinator

UniLodge; Western Australia; On-site; AUD 50,000 - 60,000; Full time

Job summary

UniLodge @ Curtin University in Guild House is seeking a friendly Customer Service Coordinator. You will welcome residents and visitors, manage front desk inquiries, and help create a positive living environment on a full-time basis.

You should have experience in customer service or front office, strong written and verbal communication, good computer skills, and a proactive, 'we care' attitude. The role includes coordinating admin tasks and supporting residents and staff.

Qualifications

• Experience in customer service or front office environments.
• Strong written and verbal communication skills.
• Proactive, friendly and solution-oriented approach.

Responsibilities

• Operate the day-to-day front desk reception.
• Create a friendly environment delivering exceptional customer service.
• Assist prospective residents and visitors in a professional manner.
• Take ownership of problems and ensure completion.
• Assist residents with enquiries related to residency and wellbeing.
• Maintain liaison with property services and report safety concerns.
• Contribute to a collaborative team environment.
• Handle administrative duties as assigned by senior management.

Skills

Front desk

Customer service

Written communication

Verbal communication

Computer skills

Organisational skills

We care attitude

Resilience

Job description

UniLodge @ Curtin University in Guild House is seeking a friendly Customer Service Coordinator. You will welcome residents and visitors, manage front desk inquiries, and help create a positive living environment on a full-time basis.

You should have experience in customer service or front office, strong written and verbal communication, good computer skills, and a proactive, 'we care' attitude. The role includes coordinating admin tasks and supporting residents and staff.