Resident Experience Coordinator (Front Desk & Support)

UniLodge; Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

UniLodge is seeking a Customer Service Coordinator for University - Guild House in Western Australia. The role involves managing the front desk, delivering a high level of service to residents and visitors, and supporting residents with residency, study, and wellbeing inquiries.

You will work in a fast-paced, people-focused environment, coordinating with property services and other teams. The ideal candidate has experience in customer service or front office roles and a positive, resilient,

Qualifications

• Experience in customer service or front office environment.
• Strong written and verbal communication skills.
• Good computer skills and organisational abilities.
• We care attitude and resilient team player.

Responsibilities

• Operate the day-to-day front desk reception.
• Create a friendly environment delivering exceptional customer service for residents.
• Assist prospective residents and visitors in a professional manner.
• Take ownership of problems and ensure resolution.
• Assist residents with residency, study, and wellbeing inquiries.
• Maintain liaison with property services.
• Monitor and report resident safety and wellbeing issues.
• Contribute to a collaborative team environment.
• Handle administrative tasks as directed by management.

Skills

Customer service

Front desk

Communication

Computer skills

Organisation

Positive attitude

Job description

UniLodge is seeking a Customer Service Coordinator for University - Guild House in Western Australia. The role involves managing the front desk, delivering a high level of service to residents and visitors, and supporting residents with residency, study, and wellbeing inquiries.

You will work in a fast-paced, people-focused environment, coordinating with property services and other teams. The ideal candidate has experience in customer service or front office roles and a positive, resilient,