Resident Experience Coordinator

Bupa Australia; Townsville City; On-site; AUD 60,000 - 75,000; Full time

Job summary

UniLodge Australia is seeking a passionate Customer Service Coordinator to join our team on a permanent full-time basis. You will support residents with enquiries, maintain a friendly environment, and help coordinate administrative tasks to ensure a safe, welcoming living experience.

A background in reception or hospitality is useful. You should have strong written and verbal communication, good computer skills, and a caring attitude.

Qualifications

• Background in reception or hospitality helpful.
• Strong written and verbal communication required.
• Good computer skills and organisational abilities needed.
• We care attitude and resident-focused approach expected.

Responsibilities

• Create a friendly environment and deliver a positive resident experience.
• Assist with enquiries related to student residency, studies and wellbeing.
• Monitor and report safety and wellbeing concerns and escalate as needed.
• Coordinate and perform administrative duties (mail, filing, etc.).

Skills

Customer service

Communication

Computer skills

Organisational skills

Hospitality background

Tools

MS Office

Job description

UniLodge Australia is seeking a passionate Customer Service Coordinator to join our team on a permanent full-time basis. You will support residents with enquiries, maintain a friendly environment, and help coordinate administrative tasks to ensure a safe, welcoming living experience.

A background in reception or hospitality is useful. You should have strong written and verbal communication, good computer skills, and a caring attitude.