Resident Experience Coordinator — Flexible Hours & Growth

UniLodge; Perth; Hybrid; AUD 48,000 - 65,000; Full time

Benefits offered by this job

Flu vaccinations

Career progression

Referral bonuses

Training & development

Parental leave

Job summary

UniLodge Edith Cowan University – Joondalup is seeking a customer-focused Customer Service Coordinator on a full-time, part-time, or casual basis. The role involves creating a welcoming resident environment, handling enquiries about residency and wellbeing, reporting safety concerns, and managing admin tasks.

Prior reception or hospitality experience is valued, with strong communication and computer skills and Australian work rights.

Qualifications

• Background in reception or hospitality.
• Passion for delivering exceptional guest experiences.
• Resilience and ability to work under high pressure in a fast-paced environment.
• Excellent written and verbal communication skills.
• High levels of computer literacy and ability to learn new systems.
• National Police Check required.
• Unrestricted work rights in Australia.

Responsibilities

• Create a friendly environment and deliver a positive resident experience.
• Assist with enquiries related to student residency, studies, general needs, and wellbeing.
• Monitor and report concerns related to resident safety and wellbeing and escalate when needed.
• Coordinate and perform administrative duties (mail handling, filing, etc.).

Skills

Reception experience

Hospitality background

Customer service

Communication skills

Computer literacy

We care attitude

Australian work rights

Tools

CRM awareness

Job description

UniLodge Edith Cowan University – Joondalup is seeking a customer-focused Customer Service Coordinator on a full-time, part-time, or casual basis. The role involves creating a welcoming resident environment, handling enquiries about residency and wellbeing, reporting safety concerns, and managing admin tasks.

Prior reception or hospitality experience is valued, with strong communication and computer skills and Australian work rights.