Reservations & Resident Experience Coordinator

UniLodge; Brisbane; On-site; AUD 52,000 - 68,000; Full time

Job summary

UniLodge Park Central is seeking a Full Time Customer Service Coordinator - Reservations. You will manage front desk duties, assist residents with enquiries, process check-ins/outs, and support leasing and property management efforts.

The role requires strong communication, attention to detail, and solid computer skills to deliver a high-quality resident experience. Join a team focused on trust, engagement, and service excellence.

Qualifications

• Ideally experience in customer service and/or reception.
• Strong written and verbal communication skills.
• Solid computer skills and a "we care" attitude.

Responsibilities

• Operate the day to day front desk reception area with a focus on providing an exceptional resident experience.
• Assist residents with enquiries related to residency, studies, general needs and overall well being.
• Complete check in and out process for residents at the beginning and end of their tenancy.
• Assist with leasing and the ongoing property management of rooms/units and apartments.
• Conduct room shows to prospective tenants.
• Maintain effective liaisons with property services such as maintenance, contract cleaners, contractors, and security personnel to ensure smooth and efficient service to residents.
• Work to achieve and maintain the budgeted occupancy figures.
• Pro-actively ensure that carpark accounts are paid up to date and manage any arrears.

Skills

Customer service

Communication

Attention to detail

Computer skills

Problem solving

Education

Real Estate Qualifications QLD - Registration

Job description

UniLodge Park Central is seeking a Full Time Customer Service Coordinator - Reservations. You will manage front desk duties, assist residents with enquiries, process check-ins/outs, and support leasing and property management efforts.

The role requires strong communication, attention to detail, and solid computer skills to deliver a high-quality resident experience. Join a team focused on trust, engagement, and service excellence.