Customer Service Manager

UniLodge Living Group; Bunbury; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Inclusive culture

Company-funded flu vaccinations

Referral bonuses up to $1,000

Travel perks with Essence Hotels &

Holiday and staff recognition

Job summary

UniLodge Edith Cowan University Village in Bunbury is seeking a motivated leader to head front-line operations and elevate resident experiences. You will drive occupancy, oversee leasing from enquiry to move-in, and mentor Customer Service Coordinator and Residential Advisor teams in a vibrant student community.

Applicants should bring hospitality experience, strong communication skills, and working rights in Australia.

Qualifications

• Leadership experience within hospitality or student accommodation.
• Strong communication and professional presentation.
• Experience delivering guest/resident experiences.
• Working with Children Check and National Police Check.
• Unrestricted work rights in Australia.

Responsibilities

• Lead front desk operations and resident services to ensure a high standard of service.
• Own the leasing journey from enquiry through to move-in and maintain occupancy targets.
• Recruit, train and mentor Customer Service Coordinator and Residential Advisor teams.
• Deliver meaningful resident experiences through events and the Residential Life Program.
• Maintain safety, compliance and reporting aligned with UniLodge values and procedures.

Skills

Leadership experience

Hospitality background

Tech proficiency

Communication skills

Australian work rights

Job description

About The Role

We are seeking a passionate and motivated leader to join our team at UniLodge Edith Cowan University - Bunbury. In this pivotal role, you'll lead front-line operations, enhance the resident experience, drive occupancy outcomes, and ensure the smooth day-to-day running of a vibrant student community.

Responsibilities

• Champion a warm, professional front desk experience, resolving issues efficiently, exceeding expectations, and setting the standard for resident service.
• Own the leasing journey from enquiry through to move-in, converting leads, maintaining high occupancy, and supporting business growth.
• Recruit, train, and mentor our Customer Service Coordinator and Residential Advisor teams, fostering collaboration, engagement, and high performance.
• Deliver meaningful resident experiences through events, support initiatives, and the Residential Life Program, helping create a true home away from home.
• Maintain high standards across safety, compliance, and reporting while supporting continuous improvement in line with UniLodge's values and procedures.

About You

To Be Successful In This Role, You Will Need

• Proficiency with technology and confidence in administrative systems.
• Excellent communication skills and professional presentation.
• Demonstrated leadership experience within hospitality or a UniLodge setting.
• Experience in hotels or accommodation, with a focus on delivering standout guest or resident experiences
• Working with Children Check and National Police Check
• Unrestricted work rights in Australia

What We Offer

• Inclusive Culture - Collaborate with a diverse and engaging team
• Voice Your Opinions - Share feedback in annual surveys and connect on Viva Engage
• Company-funded Flu Vaccinations - we've got your back during flu season
• General Referral Bonuses - Up to $1,000 for successful referrals
• Travel Perks - Access exclusive rates at Essence Hotels & Apartments

About Us

At UniLodge, you will have the opportunity to build a rewarding career by growing your skills and capability with Australia and New Zealand’s leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we continue to grow, we're always looking for talented people who will enrich our culture, bring fresh perspectives, and help us create even better experiences for our residents, partners, and communities. Take the next step in your career and lead a high-performing team dedicated to creating exceptional resident experiences at UniLodge Edith Cowan University Village. If you're passionate about people, service excellence, and making a positive impact, we'd love to hear from you.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.