Resident Experience & Front Desk Coordinator

UniLodge Australia Pty Ltd; Canning; On-site; AUD 60,000 - 75,000; Full time

Job summary

UniLodge Living Group is seeking a friendly and energetic Customer Service Coordinator to join UniLodge @ Curtin University - Guild House on a full-time basis. You will be the first point of contact for residents, visitors and suppliers, delivering exceptional service at the front desk and coordinating daily administrative tasks.

You thrive in a busy student environment, show strong communication, computer and organisational skills, and value teamwork.

Qualifications

• Experience working within a customer service or front office environment.
• Strong written and verbal communication, good computer skills, organisational skills and a 'we care' attitude.
• We are looking for resilient, supportive, hands-on and positive team players.

Responsibilities

• Operate the day-to-day front desk reception.
• Create a friendly environment delivering exceptional customer service for residents.
• Assist prospective residents and visitors in a professional manner.
• Take ownership of problems and ensure resolution.
• Assist residents with residency, studies, general needs and wellbeing inquiries.
• Maintain effective liaison with property services.
• Monitor and report concerns regarding resident safety and wellbeing and escalate as required.
• Contribute to a team environment where everyone helps each other.
• Coordinate and execute administrative duties as assigned by senior management, including mail handling and filing.

Skills

Front desk

Customer service

Written communication

Verbal communication

Organisational skills

Computer skills

Resilience

Positive attitude

Job description

UniLodge Living Group is seeking a friendly and energetic Customer Service Coordinator to join UniLodge @ Curtin University - Guild House on a full-time basis. You will be the first point of contact for residents, visitors and suppliers, delivering exceptional service at the front desk and coordinating daily administrative tasks.

You thrive in a busy student environment, show strong communication, computer and organisational skills, and value teamwork.