Guest Experience Leader – Front Desk & Leasing

Hilton Hotels; Bunbury; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Inclusive Culture

Voice Your Opinions

Company-funded Flu Vaccinations

General Referral Bonuses

Travel Perks – Essence Hotels & Hotels

Job summary

UniLodge Edith Cowan University - Bunbury is seeking a passionate leader to manage front-line operations and resident experience. You will drive occupancy, oversee leasing from enquiry to move-in, and mentor Customer Service Coordinator and Residential Advisor teams.

You will deliver meaningful resident experiences through events and the Residential Life Program, while ensuring safety, compliance, and continuous improvement in line with UniLodge values.

Qualifications

• Proficiency with technology and confidence in administrative systems.
• Excellent communication skills and professional presentation.
• Demonstrated leadership experience within hospitality or a UniLodge setting.
• Experience in hotels or accommodation, with a focus on delivering standout guest or resident experiences.
• Working with Children Check and National Police Check.
• Unrestricted work rights in Australia.

Responsibilities

• Lead front-line operations and enhance the resident experience.
• Own the leasing journey from enquiry to move-in, maintaining high occupancy.
• Recruit, train and mentor Customer Service Coordinator and Residential Advisor teams.
• Deliver meaningful resident experiences through events and programs.
• Maintain high standards across safety, compliance and reporting.

Skills

Leadership experience

Communication skills

Tech proficiency

Work rights Australia

Job description

UniLodge Edith Cowan University - Bunbury is seeking a passionate leader to manage front-line operations and resident experience. You will drive occupancy, oversee leasing from enquiry to move-in, and mentor Customer Service Coordinator and Residential Advisor teams.

You will deliver meaningful resident experiences through events and the Residential Life Program, while ensuring safety, compliance, and continuous improvement in line with UniLodge values.