Resident Experience & Community Manager

Ingenia Communities Group; Toowoomba Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discounts on Ingenia Holiday‑P

Employee referral rewards

Retailer discounts

Job summary

Ingenia Communities Group is seeking a Community Manager for the Lifestyle Darlingview site in Highfields, near Toowoomba. You will lead day-to-day community operations, ensuring exceptional resident experiences, strong engagement, and financial performance across the community.

This role emphasizes customer focus and a collaborative, values-driven leadership approach. You’ll oversee occupancy, tenancy management, resident programs, and relationships with residents, teams, and suppliers, while

Qualifications

• Experience managing resident or customer relationships in property, hospitality or community settings.
• Ability to oversee day-to-day community operations and deliver exceptional resident experiences.
• Strong budgeting, planning and P&L management skills.
• Proven leadership, team development and contractor management.
• Customer-focused mindset with problem-solving and communication skills.

Responsibilities

• Deliver outstanding resident experiences and measure satisfaction (NPS).
• Oversee daily operations, occupancy, tenancy, welcome programs and resident relations.
• Lead budgeting, forecasting and capital expenditure planning for the community.
• Foster community wellbeing through programs and member engagement.
• Direct and develop team members and contractors to achieve high-quality outcomes.
• Coordinate safety, compliance, asset presentation and property standards.

Skills

Resident relations

Budgeting

Leadership

Customer experience

People management

Job description

Ingenia Communities Group is seeking a Community Manager for the Lifestyle Darlingview site in Highfields, near Toowoomba. You will lead day-to-day community operations, ensuring exceptional resident experiences, strong engagement, and financial performance across the community.

This role emphasizes customer focus and a collaborative, values-driven leadership approach. You’ll oversee occupancy, tenancy management, resident programs, and relationships with residents, teams, and suppliers, while