Lifestyle Community & Resident Experience Lead

Ingenia Holidays; Toowoomba Regional; On-site; AUD 90,000 - 120,000; Full time

Job summary

Ingenia Holidays is seeking a Community Manager – Lifestyle to lead day-to-day operations of a Lifestyle Community across Queensland, NSW or Victoria. You will focus on resident belonging, superior service, and financial performance, while guiding a team including grounds, maintenance and front office staff.

This role emphasizes customer focus, safety, and strong stakeholder engagement, driving quality community presentation and impactful health and wellbeing programs for residents.

Qualifications

• Experience building and maintaining relationships with residents and guests.
• Proven ability to manage P&L, budgeting and capital expenditure planning.
• Strong leadership, customer focus and conflict resolution skills.
• Experience coordinating community events and health/wellbeing activities.

Responsibilities

• Deliver a high resident experience as measured by surveys and NPS.
• Oversee day-to-day operations, occupancy, tenancy, interviews and welcome program.
• Lead budgeting, planning and future capital expenditure for the community.
• Foster connections through the Activate program, resident groups and meetings.
• Oversee asset presentation, refurbishment and capital works.
• Ensure safety, environmental and compliance standards across the site.
• Lead the team and manage contractors to deliver high performance.
• Coordinate health and wellbeing events for residents.
• Support discovery and local community engagement initiatives.
• Manage vacating residents to maximise returns and assist with settlements.

Skills

Customer relationships

Leadership

Budgeting

Communication

Conflict resolution

Safety compliance

Event planning

Team management

CRM systems

Office suite

Tools

CRM systems

Office suite

Job description

Ingenia Holidays is seeking a Community Manager – Lifestyle to lead day-to-day operations of a Lifestyle Community across Queensland, NSW or Victoria. You will focus on resident belonging, superior service, and financial performance, while guiding a team including grounds, maintenance and front office staff.

This role emphasizes customer focus, safety, and strong stakeholder engagement, driving quality community presentation and impactful health and wellbeing programs for residents.