Resident Experience Lead – Community & Engagement

Ingenia Communities; Logan City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts on Ingenia Holiday Pks

Employee rewards (referral, employee/m

Job summary

Ingenia Communities operates Chambers Pines Lifestyle, a welcoming community between Brisbane and the Gold Coast. We are seeking an Assistant Community Manager to help lead day‑to‑day operations and deliver exceptional resident experiences through service and operational excellence.

Reporting to the Community Manager, you’ll foster belonging, manage occupancy and engagement, and support budgeting and team leadership to ensure high‑quality outcomes across the site.

Qualifications

• Experience managing resident or customer relationships in property, hospitality, aged care or community settings.
• Experience leading day-to-day operations while balancing competing priorities.
• Experience managing budgets, P&L performance or commercial outcomes.
• Ability to handle challenging or emotionally charged situations with empathy, professionalism and clear boundaries.
• Visible, hands-on leader who is the go-to person for residents, teams and stakeholders.

Responsibilities

• Deliver an outstanding resident experience, measured through satisfaction surveys and Net Promoter Score (NPS)
• Oversee day‑to‑day community operations, including presentation standards, occupancy, tenancy and resident engagement
• Lead financial performance through budgeting, planning and management of P&L outcomes
• Foster a strong sense of community by delivering lifestyle, wellbeing and connection programs
• Lead, motivate and support team members and contractors to consistently deliver high‑quality outcomes

Skills

Resident relations

Operations leadership

Budgeting & P&L

People management

Customer service

Job description

Ingenia Communities operates Chambers Pines Lifestyle, a welcoming community between Brisbane and the Gold Coast. We are seeking an Assistant Community Manager to help lead day‑to‑day operations and deliver exceptional resident experiences through service and operational excellence.

Reporting to the Community Manager, you’ll foster belonging, manage occupancy and engagement, and support budgeting and team leadership to ensure high‑quality outcomes across the site.