Resident Experience & Operations Manager

Ingenia Communities; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discounts on Ingenia Holiday Par

Employee rewards

Job summary

Ingenia Communities in Australia is seeking a Community Manager for Stoney Creek Lifestyle in Sydney. You will lead day‑to‑day operations, delivering exceptional resident experiences and building a strong sense of connection within the community.

This hands‑on role requires budget oversight, P&L awareness, and the ability to guide teams and contractors to high‑quality outcomes. You’ll be the go‑to person for residents, teams and stakeholders, creating moments that matter.

Qualifications

• Experience managing resident or customer relationships in property, hospitality, aged care or community settings.
• Ability to lead day-to-day operations while balancing competing priorities.
• Experience managing budgets, P&L performance or commercial outcomes.
• Ability to handle challenging or emotionally charged situations with empathy and professionalism.
• Visible, hands-on leader who guides residents, teams and stakeholders.

Responsibilities

• Deliver an outstanding resident experience, measured through satisfaction surveys and NPS.
• Oversee day-to-day community operations, including presentation standards, occupancy, tenancy and resident engagement.
• Lead financial performance through budgeting, planning and management of P&L outcomes.
• Foster a strong sense of community by delivering lifestyle, wellbeing and connection programs.
• Lead, motivate and support team members and contractors to consistently deliver high-quality outcomes.

Skills

Resident relations

Operations leadership

Budget / P&L

Empathy & professionalism

People leadership

Job description

Ingenia Communities in Australia is seeking a Community Manager for Stoney Creek Lifestyle in Sydney. You will lead day‑to‑day operations, delivering exceptional resident experiences and building a strong sense of connection within the community.

This hands‑on role requires budget oversight, P&L awareness, and the ability to guide teams and contractors to high‑quality outcomes. You’ll be the go‑to person for residents, teams and stakeholders, creating moments that matter.