Community Experience Leader

Ingenia Communities; Toowoomba Regional; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Staff discounts on Ingenia Holiday/PAR

Employee referral rewards

Employee of the month rewards

Employee of the year rewards

Job summary

Ingenia Lifestyle Darlingview Toowoomba is looking for a Community Manager to lead day-to-day operations and deliver outstanding resident experiences in a welcoming Darlingview community north of Toowoomba. You will drive occupancy, tenancy and resident engagement while overseeing budgeting and financial performance with a hands-on leadership style.

You’ll motivate teams and contractors, build a sense of belonging, and collaborate with residents and stakeholders to create meaningful moments.

Qualifications

• Experience managing resident or customer relationships in property, hospitality, aged care or community settings.
• Experience leading day-to-day operations while balancing priorities.
• Experience managing budgets, P&L performance or commercial outcomes.
• Ability to handle challenging situations with empathy and professionalism.
• Visible, hands-on leader for residents, teams and stakeholders.

Responsibilities

• Deliver an outstanding resident experience, measured through satisfaction surveys and Net Promoter Score (NPS).
• Oversee day-to-day community operations, including presentation standards, occupancy, tenancy and resident engagement.
• Lead financial performance through budgeting, planning and management of P&L outcomes.
• Foster a strong sense of community by delivering lifestyle, wellbeing and connection programs.
• Lead, motivate and support team members and contractors to deliver high-quality outcomes.

Skills

Customer service

Resident relations

Leadership

Budgeting

P&L management

Job description

Ingenia Lifestyle Darlingview Toowoomba is looking for a Community Manager to lead day-to-day operations and deliver outstanding resident experiences in a welcoming Darlingview community north of Toowoomba. You will drive occupancy, tenancy and resident engagement while overseeing budgeting and financial performance with a hands-on leadership style.

You’ll motivate teams and contractors, build a sense of belonging, and collaborate with residents and stakeholders to create meaningful moments.