Resident Experience & Admin Manager

Opal Healthcare; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

12% superannuation

Referral bonuses

Job summary

Opal HealthCare is seeking a compassionate Customer Support Manager for Clyde North Terrace Care Community in Melbourne. You will welcome new residents and lead a dedicated administration team, guiding families through their journey to find a caring home.

You will build trust with residents and families, manage day-to-day operations, and foster a welcoming community. Strong leadership and outstanding communication are essential to the role.

Qualifications

• Experience in client-facing roles involving consultation and relationship building (aged care, healthcare, hospitality or community services).
• Proven leadership skills with experience coaching and mentoring a team.
• Exceptional communication skills with a genuine passion for helping people.
• Organised and empathetic with ability to manage sensitive conversations.

Responsibilities

• Act as a warm, knowledgeable first point of contact for residents and families.
• Lead and inspire the administration and customer support team.
• Build lasting relationships with residents, families and community partners.
• Ensure the care community is welcoming and a hub of connection.
• Oversee efficient day-to-day administration operations.

Skills

Leadership

Client-facing

Communication

Empathy

Job description

Opal HealthCare is seeking a compassionate Customer Support Manager for Clyde North Terrace Care Community in Melbourne. You will welcome new residents and lead a dedicated administration team, guiding families through their journey to find a caring home.

You will build trust with residents and families, manage day-to-day operations, and foster a welcoming community. Strong leadership and outstanding communication are essential to the role.