Customer Support Manager

Opal Healthcare; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

12% superannuation

Referral bonus

Job summary

Opal HealthCare in Victoria is seeking a compassionate and connected Customer Support Manager to welcome new residents and lead the administration team at Ivanhoe GrandCare Community. You will guide prospective residents and families, build trusted relationships, and ensure the community is welcoming and connected.

The role offers a permanent full-time schedule Monday to Friday with competitive base pay and benefits including 12% superannuation and referral bonuses.

Qualifications

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Proven leadership skills with experience coaching and mentoring a team
• Exceptional communication skills with a genuine passion for helping people

Responsibilities

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure our care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of our administration function.

Skills

Customer service leadership

Client relationship

Communication skills

Team coaching

Job description

\"At Opal HealthCare, we know that companies don’t succeed, people do.\"

Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 145 Care Communities and over 23,000 team members nationwide.

About the Role:

We're looking for a compassionate and connected Customer Support Manager to welcome new residents and lead our administration team at Ivanhoe GrandCare Community.

What's on Offer:

• Employment Type:Permanent full-time, Monday to Friday
• Remuneration: Attractive base salary and/or add salary brackets for mid and low.
• Additional Benefits: 12% superannuation

Why Choose Opal?

• True work-life balance— Stable Monday to Friday hours, no weekends
• Career developmentthrough our Opal HealthCare Academy
• Leadership pathways— Grow your career in a supportive, values-led environment
• $5,000 referral bonusesfor bringing a friend onboard
• National secondment opportunitiesto grow your career while exploring new locations
• Sector-leading systems & innovation

What You'll Do:

Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.

Lead and inspire a team to deliver exceptional administrative and customer support services.

Build lasting, trusting relationships with residents, families, and key community partners.

Ensure our care community is a welcoming environment and a hub of connection.

Manage the efficient day-to-day operations of our administration function.

What You'll Need:

Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)

Proven leadership skills with experience coaching and mentoring a team

Exceptional communication skills with a genuine passion for helping people

An organised, empathetic nature with the ability to manage sensitive conversations

Lead with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.