Resident Experience & Admin Lead – Aged Care

Opal Aged Care; Melbourne; Presencial; AUD 39.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Referral bonuses

Career development

Work-life balance

Parental leave

Descripción de la vacante

Opal HealthCare in Melbourne is seeking a compassionate Customer Support Coordinator to welcome new residents and lead our administration team at Waverley Valley Care Community. You will be the warm first contact for prospective residents and families, guiding them to find a new home and enabling a smooth admin process.

You will lead and inspire the administration team, build strong relationships with residents, families and community partners, and ensure the community remains a welcoming hub of

Formación

• Experience in a client-facing role involving consultation and relationship building.
• Proven leadership skills with coaching and mentoring a team.
• Exceptional organisational and communication skills with a genuine passion for helping people.

Responsabilidades

• Act as warm, knowledgeable first contact guiding residents and families to find a new home.
• Lead and inspire a team to deliver exceptional admin and customer support.
• Build lasting relationships with residents, families, and community partners.
• Ensure the care community is welcoming and a hub of connection.
• Manage efficient day-to-day operations of the administration function.

Descripción del empleo

Opal HealthCare in Melbourne is seeking a compassionate Customer Support Coordinator to welcome new residents and lead our administration team at Waverley Valley Care Community. You will be the warm first contact for prospective residents and families, guiding them to find a new home and enabling a smooth admin process.

You will lead and inspire the administration team, build strong relationships with residents, families and community partners, and ensure the community remains a welcoming hub of