Resident Experience & Admin Lead

Opal Healthcare; Melbourne; Vor Ort; AUD 55.000 - 65.000; Vollzeit

Benefits dieser Stelle

Superannuation

Career development

Parental leave

Referral bonuses

Zusammenfassung

Opal HealthCare is seeking a compassionate Customer Support Coordinator at Meadow Heights Care Community. You will welcome new residents, support families, and guide them through the journey to a new home in a warm, responsive aged care team.

You will lead a small administration and customer support team, coordinate daily operations, and build lasting relationships with residents, families, and community partners, ensuring a welcoming environment.

Qualifikationen

• Experience in client-facing role involving consultation and relationship building.
• Proven leadership skills with experience coaching and mentoring a team.
• Exceptional organizational and communication skills with a genuine passion for helping people.
• Empathetic nature with the ability to manage sensitive conversations.

Aufgaben

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure our care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of our administration function.

Kenntnisse

Client-facing

Leadership

Organization

Jobbeschreibung

Opal HealthCare is seeking a compassionate Customer Support Coordinator at Meadow Heights Care Community. You will welcome new residents, support families, and guide them through the journey to a new home in a warm, responsive aged care team.

You will lead a small administration and customer support team, coordinate daily operations, and build lasting relationships with residents, families, and community partners, ensuring a welcoming environment.