Resident Care & Admin Team Lead

Opal Healthcare; Melbourne; Vor Ort; AUD 34.000 - 44.000; Vollzeit

Benefits dieser Stelle

Referral bonuses

Paid parental leave

Opal HealthCare Academy

Leadership pathways

National secondment opportunities

Zusammenfassung

Opal HealthCare, Melbourne, seeks a compassionate Customer Support Coordinator to welcome new residents and lead the administration team at Waverley Valley Care Community. The role blends frontline resident support with hands-on leadership of a busy admin function in a warm, welcoming community.

You will build strong relationships with residents, families and partners, ensuring smooth daily operations while maintaining a caring, professional environment.

Qualifikationen

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Proven leadership skills with experience coaching and mentoring a team
• Exceptional organisational and communication skills with a genuine passion for helping people
• An empathetic nature with the ability to manage sensitive conversations
• Willingness to complete: Pre-employment medical; NDIS Worker Screening Check

Aufgaben

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure our care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of our administration function.

Kenntnisse

Client-facing

Leadership

Communication

Organisational skills

Empathy

Jobbeschreibung

Opal HealthCare, Melbourne, seeks a compassionate Customer Support Coordinator to welcome new residents and lead the administration team at Waverley Valley Care Community. The role blends frontline resident support with hands-on leadership of a busy admin function in a warm, welcoming community.

You will build strong relationships with residents, families and partners, ensuring smooth daily operations while maintaining a caring, professional environment.