Customer Support Manager - Clyde North Terrace Care Community

Opal Healthcare; Melbourne; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

12% superannuation

Referral bonuses

Zusammenfassung

Opal HealthCare is seeking a compassionate Customer Support Manager for Clyde North Terrace Care Community in Melbourne. You will welcome new residents and lead a dedicated administration team, guiding families through their journey to find a caring home.

You will build trust with residents and families, manage day-to-day operations, and foster a welcoming community. Strong leadership and outstanding communication are essential to the role.

Qualifikationen

• Experience in client-facing roles involving consultation and relationship building (aged care, healthcare, hospitality or community services).
• Proven leadership skills with experience coaching and mentoring a team.
• Exceptional communication skills with a genuine passion for helping people.
• Organised and empathetic with ability to manage sensitive conversations.

Aufgaben

• Act as a warm, knowledgeable first point of contact for residents and families.
• Lead and inspire the administration and customer support team.
• Build lasting relationships with residents, families and community partners.
• Ensure the care community is welcoming and a hub of connection.
• Oversee efficient day-to-day administration operations.

Kenntnisse

Leadership

Client-facing

Communication

Empathy

Jobbeschreibung

\"At Opal HealthCare, we know that companies don’t succeed, people do.\" Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 150 Care Communities and over 23,000 team members nationwide.

About the Role:

We're looking for a compassionate and connected Customer Support Manager to welcome new residents and lead our administration team at Clyde North Terrace Care Community.

What's on Offer:

• Location:Clyde North Terrace Care Community.
• Employment Type:Permanent full-time, Monday to Friday
• Remuneration: Attractive base salary + Superannuation
• Additional Benefits: 12% superannuation

Why Choose Opal?

• True work-life balance— Stable Monday to Friday hours, no weekends
• Career developmentthrough our Opal HealthCare Academy
• Leadership pathways— Grow your career in a supportive, values-led environment
• $5,000 referral bonusesfor bringing a friend onboard
• National secondment opportunitiesto grow your career while exploring new locations
• Sector-leading systems & innovation

What You\'ll Do:

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure our care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of our administration function.

What You\'ll Need:

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Proven leadership skills with experience coaching and mentoring a team
• Exceptional communication skills with a genuine passion for helping people
• An organised, empathetic nature with the ability to manage sensitive conversations

Lead with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.