Customer Support Coordinator - Aged Care Admin Lead

Opal Healthcare; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Location: Canterbury Place Care Commun

True work-life balance—Stable and perm

Opal HealthCare Academy

Leadership pathways

Paid parental leave

Referral bonuses

National secondment opportunities

Sector-leading systems & innovation

Job summary

Opal HealthCare is seeking a compassionate Customer Support Coordinator for Canterbury Place Care Community in Sydney. You will welcome new residents and lead the administration team, ensuring a warm, efficient service that supports residents and families on their journey to find a new home.

The role emphasizes relationship-building, team leadership, and delivering exceptional customer support in a care-focused environment. A permanent, stable schedule supports work-life balance.

Qualifications

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Proven leadership skills with experience coaching and mentoring a team
• Exceptional organisational and communication skills with a genuine passion for helping people
• An empathetic nature with the ability to manage sensitive conversations
• Willingness to complete pre-employment medical and NDIS Worker Screening Check

Responsibilities

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure our care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of our administration function.

Skills

Client-facing role

Relationship building

Leadership

Communication skills

Empathy

Job description

Opal HealthCare is seeking a compassionate Customer Support Coordinator for Canterbury Place Care Community in Sydney. You will welcome new residents and lead the administration team, ensuring a warm, efficient service that supports residents and families on their journey to find a new home.

The role emphasizes relationship-building, team leadership, and delivering exceptional customer support in a care-focused environment. A permanent, stable schedule supports work-life balance.