Customer Support Coordinator - Waverley Valley Care Community

Opal HealthCare; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Referral bonuses

Paid parental leave

Opal HealthCare Academy

Leadership pathways

National secondment opportunities

Job summary

Opal HealthCare, Melbourne, seeks a compassionate Customer Support Coordinator to welcome new residents and lead the administration team at Waverley Valley Care Community. The role blends frontline resident support with hands-on leadership of a busy admin function in a warm, welcoming community.

You will build strong relationships with residents, families and partners, ensuring smooth daily operations while maintaining a caring, professional environment.

Qualifications

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Proven leadership skills with experience coaching and mentoring a team
• Exceptional organisational and communication skills with a genuine passion for helping people
• An empathetic nature with the ability to manage sensitive conversations
• Willingness to complete: Pre-employment medical; NDIS Worker Screening Check

Responsibilities

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure our care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of our administration function.

Skills

Client-facing

Leadership

Communication

Organisational skills

Empathy

Job description

Customer Support Coordinator - Waverley Valley Care Community

\"At Opal HealthCare, we know that companies don’t succeed, people do.\" Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 150 Care Communities and over 23,000 team members nationwide.

About the Role:

We're looking for a compassionate and organisedCustomer Support Coordinator to welcome new residents and lead our administration team at Waverley Valley Care Community.

What's on Offer:

• Employment Type:Permanent full-time, Monday to Friday
• Remuneration:Hrly rate low to mid-range (DOE) + Superannuation

Why Choose Opal?

True work-life balance— Stable and permanent hoursCareer developmentthrough our Opal HealthCare AcademyLeadership pathways— Grow your career in a supportive, values-led environmentPaid parental leave— Industry-leading policy for primary and non-primary carers$5,000 referral bonusesfor bringing a friend onboardNational secondment opportunitiesto grow your career while exploring new locationsSector-leading systems & innovation

What You'll Do:

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure our care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of our administration function.

What You'll Need:

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Proven leadership skills with experience coaching and mentoring a team
• Exceptional organisational and communication skills with a genuine passion for helping people
• An empathetic nature with the ability to manage sensitive conversations
• Willingness to complete:

• Pre-employment medical
• NDIS Worker Screening Check

Coordinate with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.