Customer Support Coordinator - Waverley Valley Care Community

Opal Aged Care; Melbourne; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Referral bonuses

Career development

Work-life balance

Parental leave

Job summary

Opal HealthCare in Melbourne is seeking a compassionate Customer Support Coordinator to welcome new residents and lead our administration team at Waverley Valley Care Community. You will be the warm first contact for prospective residents and families, guiding them to find a new home and enabling a smooth admin process.

You will lead and inspire the administration team, build strong relationships with residents, families and community partners, and ensure the community remains a welcoming hub of

Qualifications

• Experience in a client-facing role involving consultation and relationship building.
• Proven leadership skills with coaching and mentoring a team.
• Exceptional organisational and communication skills with a genuine passion for helping people.

Responsibilities

• Act as warm, knowledgeable first contact guiding residents and families to find a new home.
• Lead and inspire a team to deliver exceptional admin and customer support.
• Build lasting relationships with residents, families, and community partners.
• Ensure the care community is welcoming and a hub of connection.
• Manage efficient day-to-day operations of the administration function.

Job description

Customer Support Coordinator - Waverley Valley Care Community

"At Opal HealthCare, we know that companies don’t succeed, people do".

Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 150 Care Communities and over 23,000 team members nationwide.

About the Role:

We're looking for a compassionate and organised Customer Support Coordinator to welcome new residents and lead our administration team at Waverley Valley Care Community.

What's on Offer:

• Employment Type: Permanent full-time, Monday to Friday
• Remuneration: Hrly rate low to mid-range (DOE) + Superannuation

Why Choose Opal?

• True work-life balance— Stable and permanent hours
• Career developmentthrough our Opal HealthCare Academy
• Leadership pathways— Grow your career in a supportive, values-led environment
• Paid parental leave— Industry-leading policy for primary and non-primary carers
• $5,000 referral bonusesfor bringing a friend onboard
• National secondment opportunitiesto grow your career while exploring new locations
• Sector-leading systems & innovation

What You'll Do:

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure our care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of our administration function.

What You'll Need:

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Proven leadership skills with experience coaching and mentoring a team
• Exceptional organisational and communication skills with a genuine passion for helping people
• An empathetic nature with the ability to manage sensitive conversations
• Willingness to complete:

• Pre-employment medical
• NDIS Worker Screening Check

Coordinate with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.

Job details

Job family Administration

Pay type Hourly

Employment indicator Opal HealthCare (VIC) Enterprise Agreement 2023