Customer Support Coordinator - Meadow Heights Care Community

Opal Healthcare; Melbourne; Presencial; AUD 55 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Superannuation

Career development

Parental leave

Referral bonuses

Resumo da oferta

Opal HealthCare is seeking a compassionate Customer Support Coordinator at Meadow Heights Care Community. You will welcome new residents, support families, and guide them through the journey to a new home in a warm, responsive aged care team.

You will lead a small administration and customer support team, coordinate daily operations, and build lasting relationships with residents, families, and community partners, ensuring a welcoming environment.

Qualificações

• Experience in client-facing role involving consultation and relationship building.
• Proven leadership skills with experience coaching and mentoring a team.
• Exceptional organizational and communication skills with a genuine passion for helping people.
• Empathetic nature with the ability to manage sensitive conversations.

Responsabilidades

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure our care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of our administration function.

Conhecimentos

Client-facing

Leadership

Organization

Descrição da oferta de emprego

Customer Support Coordinator - Meadow Heights Care Community

\"At Opal HealthCare, we know that companies don’t succeed, people do.\"Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 149 Care Communities and over 23,000 team members nationwide.

About the Role:

We're looking for a compassionate and organisedCustomer Support Coordinator to welcome new residents and lead our administration team at Meadow Heights Care Community.

What's on Offer:

• Location: Meadow HeightsCare Community, Meadow Heights
• Employment Type:Permanent full-time, Monday to Friday
• Remuneration:Hrly rate low to mid-range (DOE) + Superannuation

Why Choose Opal?

True work-life balance— Stable and permanent hoursCareer developmentthrough our Opal HealthCare AcademyLeadership pathways— Grow your career in a supportive, values-led environmentPaid parental leave— Industry-leading policy for primary and non-primary carers$5,000 referral bonusesfor bringing a friend onboardNational secondment opportunitiesto grow your career while exploring new locationsSector-leading systems & innovation

What You'll Do:

Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.

Lead and inspire a team to deliver exceptional administrative and customer support services.

Build lasting, trusting relationships with residents, families, and key community partners.

Ensure our care community is a welcoming environment and a hub of connection.

Manage the efficient day-to-day operations of our administration function.

What You'll Need:

Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)

Proven leadership skills with experience coaching and mentoring a team

Exceptional organisational and communication skills with a genuine passion for helping people

An empathetic nature with the ability to manage sensitive conversations

Willingness to complete:

• Pre-employment medical
• NDIS Worker Screening Check

Coordinate with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.