Resident-Centered Front Desk Coordinator

Arcare; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Supportive leadership

Job security

Facilities

Rewards program

Job summary

Arcare Brisbane is seeking a friendly front-of-house administrator to ensure a welcoming experience for residents, families and visitors. You will manage communications, support rostering and admin systems, and contribute to a warm, well-run residence.

Your role includes handling incoming calls, directing inquiries, scheduling visits with healthcare professionals, registering visitors, and maintaining records with confidentiality and care.

Qualifications

• Sound administrative skills with rostering and team allocations.
• Experience using scheduling software to support rostering.
• Adaptable, passionate and willing to learn.
• Friendly and effective communication abilities.

Responsibilities

• Welcoming residents, visitors and families creating a positive and inviting atmosphere.
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently.
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed.
• Registering and monitoring visitors, ensuring security and safety protocols are followed.
• Providing information and assistance to residents and their families, addressing queries and connecting them with staff.
• Assisting with administrative tasks, rostering, filing, data entry, maintaining records, mail and deliveries.

Skills

Rostering support

Scheduling software

Adaptability

Communication

Tools

Humanforce

Time Target

Job description

Arcare Brisbane is seeking a friendly front-of-house administrator to ensure a welcoming experience for residents, families and visitors. You will manage communications, support rostering and admin systems, and contribute to a warm, well-run residence.

Your role includes handling incoming calls, directing inquiries, scheduling visits with healthcare professionals, registering visitors, and maintaining records with confidentiality and care.