Front Desk & Rostering Coordinator

Arcare; City of Brisbane; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Employee discounts

EAP (Employee Assistance Program)

Mobility options

Professional development

Facilities and environment

Job summary

Arcare Logan Reserve is seeking an Administration Officer/Roster Coordinator to ensure a welcoming front-of-house experience for residents, families and visitors. You will support administration systems, rostering and communications to keep the residence running smoothly with warmth and professionalism.

Key responsibilities include rostering staff, coordinating shift changes, handling calls, and assisting with general admin tasks while maintaining accurate records.

Qualifications

• Experience with rostering and front-of-house administration.
• Experience using scheduling software such as Humanforce or Time Target.
• Willing to learn and work in a collaborative, friendly environment.

Responsibilities

• Welcoming residents, visitors and families and creating a positive atmosphere.
• Developing and maintaining staff rosters to ensure adequate coverage for all shifts.
• Managing shift changes, leave requests and replacements to maintain staffing levels.
• Answering incoming calls and directing inquiries to the right departments.
• Scheduling appointments for residents with medical professionals or service providers.
• Registering and monitoring visitors and ensuring safety protocols are followed.
• Assisting with rostering, filing, data entry and keeping records up to date.

Skills

Administrative skills

Scheduling software

Adaptable

Collaborative

Communication

Tools

Humanforce

Time Target

Job description

Arcare Logan Reserve is seeking an Administration Officer/Roster Coordinator to ensure a welcoming front-of-house experience for residents, families and visitors. You will support administration systems, rostering and communications to keep the residence running smoothly with warmth and professionalism.

Key responsibilities include rostering staff, coordinating shift changes, handling calls, and assisting with general admin tasks while maintaining accurate records.